Communication Policy

This Communication Policy describes how Total Roof Services, Corp communicates with customers, prospects, and partners using phone calls, email, and SMS text messaging.

Types of Communications

Total Roof Services may communicate with customers regarding:

• project updates and scheduling
• inspection confirmations and reminders
• customer service responses
• billing and account notifications
• service related follow-ups

SMS Messaging

Customers may receive SMS text messages from Total Roof Services related to appointments, service updates, or customer support.

Message frequency may vary. Message and data rates may apply depending on the recipient’s mobile carrier.

Consent to Receive Messages

By providing your phone number through our website, contact forms, service agreements, or direct communication with our team, you consent to receive communications from Total Roof Services including SMS messages related to services, scheduling, and customer support.

Opt-Out Instructions

You may opt out of SMS messaging at any time by replying:

• Reply STOP to unsubscribe
• Reply HELP for assistance

After opting out, you will no longer receive SMS messages from our system unless you opt in again.

Support

If you need assistance regarding messaging or communications, you may contact our office directly.

Phone: 407-495-4151
Email: jmorales@totalroofservices.com

Privacy

Phone numbers and SMS consent are used solely for communication related to our services. SMS opt-in consent and phone numbers are not shared with third parties or affiliates for marketing purposes.