SMS Complaint Privacy Policy
Effective Date: 01/01/2025
At Total Roof Services (“TRS”), we respect your privacy and are committed to protecting the information you share with us through SMS. This policy explains how we collect, use, disclose, and safeguard information you submit via text message, in accordance with RingCentral messaging compliance standards.
1. Information Collected Through SMS
When you send us an SMS message, we may collect:
- Your mobile phone number
- Your name (if included in your message)
- Details related to your complaint, inquiry, or service request
- Any additional information you voluntarily provide
TRS does not collect sensitive personal information through SMS.
2. How We Use Your Information
Information collected through SMS is used strictly for:
- Responding to and resolving complaints
- Providing customer support
- Communicating about your inquiry
- Operational and service-related recordkeeping
We do not use SMS complaint information for marketing unless you have separately opted in.
3. Message Frequency
Message frequency will vary based on the nature of your complaint or inquiry. You will only receive messages necessary to address and resolve your issue.
4. No Sharing or Selling of Information
TRS does not sell, share, trade, or transfer your SMS information to any third parties for marketing or unrelated purposes.
Your information may be processed by RingCentral or other service providers solely to deliver and manage SMS communications on our behalf.
5. Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
- "STOP" – to cancel SMS communications
- "HELP" – to receive support information
Once you reply STOP, you will no longer receive SMS messages regarding your complaint unless you initiate new communication.
6. Data Security
We use administrative, technical, and physical safeguards to protect SMS data. However, no method of communication is completely secure, and we cannot guarantee absolute protection.
7. Data Retention
We retain SMS complaint information only for as long as necessary to resolve your issue and meet legal or carrier-required retention guidelines. Afterward, data is securely deleted or anonymized.
8. Third-Party Service Providers
Your SMS information may be processed by RingCentral or other messaging vendors only to enable message delivery. They are prohibited from using your information for any other purpose.
9. Changes to This Policy
TRS may update this policy periodically. Updates will be posted on this page with a revised effective date.
10. Contact Information
Total Roof Services
Email: office@totalroofservices.com
Phone: 407-495-4151
| 407-340-1168
Address: 4225 Daubert St, Orlando, FL 32803